At Ananda Bazar, we strive to ensure customer satisfaction. This Refund and Returns Policy outlines the conditions under which returns and refunds are accepted.
1. Return Eligibility
You may request a return under the following conditions:
- The product is damaged, defective, or incorrect upon delivery
- The return request is made within 3-7 days of receiving the product
- The item is unused and in its original packaging
2. Non-Returnable Items
Certain items are not eligible for return:
- Used or damaged products (not due to our fault)
- Personal care or hygiene products once opened
- Items purchased on clearance or special discount
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team with your order details
- Provide clear images or proof of the issue
- Wait for confirmation and return instructions
4. Refund Policy
Once your return is received and inspected, we will process your refund.
- Refunds are issued to the original payment method
- Processing time may take 5-10 business days
- Shipping charges are non-refundable unless the return is due to our error
5. Exchange Policy
We offer exchanges for eligible products.
- Exchanges depend on product availability
- If unavailable, a refund will be issued instead
6. Cancellation Policy
Orders can be canceled before they are shipped.
- Once shipped, cancellation is no longer possible
7. Shipping for Returns
Customers may be responsible for return shipping costs unless the product is defective or incorrect.
8. Contact Us
If you have any questions regarding returns or refunds, please contact our support team for assistance.